MelBet Terms and Conditions

Welcome to the MelBet platform! We are dedicated to providing you with a safe, secure, and convenient environment for betting and online casino gaming. These terms and conditions are designed to protect your interests, ensure fairness, and offer you a service that is both straightforward and easy to understand.

Please read the following information carefully to fully understand and maximize your use of the platform’s services. We strictly adhere to the laws and ethical standards of Mongolia, prioritizing your comfort and trust.

Definitions and Basic Terms

Below are the key terms used on the MelBet platform, along with their explanations. Understanding these will help you navigate our services with ease and efficiency.

These definitions will help you understand the platform’s terms and make your experience smoother and more enjoyable. Our goal is to ensure you have a confident and rewarding betting and gaming experience.

Register an Account

Creating an account on the MelBet platform is required to access betting, gambling, and casino services. We prioritize transparency and security, which is why users must provide certain information and follow the established guidelines during registration.

During registration, users are required to provide the following information:

This information is necessary to ensure fair play, prevent fraud, and comply with Mongolian regulations. Providing incorrect or incomplete details may result in restricted access to the platform or the invalidation of your winnings.

Verification Process

Verification is an essential step to ensure your security on the MelBet platform and to provide a fair and reliable gaming experience. Although this process may initially seem redundant, it plays a crucial role in protecting your rights and the rights of other players. Through verification, we confirm that you are the rightful owner of your account, comply with Mongolian laws, and prevent unauthorized access. Rest assured, the information you provide will be fully protected — that’s our guarantee.

How to Verify?

• Simply upload a photo of your passport or ID card.
• In some cases, we may ask for an additional photo of your documents or proof of address.

The process is simple and fast. Once your information is verified, you’ll be able to fully access all the features of the platform. Our goal is to protect you, not hinder you.

Take Responsibility for Your Account Security

At MelBet, your account is your personal space. While we ensure the security of the platform, we cannot control who has access behind the screen. Therefore, it’s your responsibility to keep your password and login information secure.

A little caution will ensure that your bets and winnings stay secure and exclusively yours.

Deposits and Withdrawals

We are committed to ensuring that your financial transactions are transparent, secure, and convenient.

Key rules to remember:

If you’ve activated a bonus or free bet, ensure that you’ve met its terms and conditions before withdrawing funds. We recognize the importance of quick and secure financial transactions, which is why we provide a variety of payment methods tailored for Mongolian players. Should anything go wrong, feel free to reach out to us. MelBet is more than just a platform — it’s where your money is always secure and under control.

Fees and commissions

The MelBet platform does not charge any hidden fees for your transactions. However, please be aware that some banks and payment systems may impose their own fees and conditions. To avoid any unexpected charges, we recommend reviewing the terms and conditions of your chosen payment method in advance.

Our Terms and Conditions on the MelBet platform are crafted to ensure your gaming experience is safe, fair, and transparent. This document defines your rights and obligations, ensuring equal opportunities for all users. Our mission is to provide a comfortable and secure environment where your funds are always safe and under control. MelBet is more than just a betting platform — it’s a place where you can share in the excitement and joy of winning!

Betting Rules and Restrictions

When placing bets on the MelBet platform, please keep the following key principles in mind:

These rules are not meant to restrict you, but to proactively address any potential situations and ensure fairness.

Promotions, Bonuses and Free Bets

The MelBet platform provides a variety of bonuses and promotions to enhance your gaming experience and keep it exciting. However, it is important to note that these offers come with certain terms and conditions:

• Bonus Conditions: Certain requirements must be met before a bonus can be withdrawn.
• Validity Period: Bonuses and free bets have an expiration date, so it’s advisable to use them promptly.
• Betting Restrictions: Some bonuses are only valid for specific odds or events.
• Non-Combining: Multiple bonuses cannot be used simultaneously, so choose the one that best suits your needs.

We strongly recommend that you carefully review the terms and conditions of our promotions before participating.

Responsible Gaming

The MelBet platform is dedicated to fostering an environment where you can fully enjoy your gaming experience. Therefore, we encourage you to play responsibly:

Privacy Policy

At MelBet, safeguarding your personal information is our utmost priority. We protect your data by adhering to the following principles:

• Collect Only Necessary Information: We only gather the essential information needed for account creation, verification, and financial transactions.
• Maximum Security: All personal information is stored on highly secure servers, ensuring the utmost protection.
• Use to Improve the Experience: Your data helps us enhance the platform, making it more convenient, personalized, and enjoyable for you.
• Transfer of Information in Accordance with the Law: Information will only be transferred to third parties when required by law.
• Your Rights: You have the right to request access to, modification of, or deletion of your information, as stipulated by law.

For more details about our privacy policy, please refer to the relevant section.

Technical Errors and Malfunctions

At MelBet, we recognize that technical errors and malfunctions can occasionally occur. Although we take extensive measures to minimize such issues, we understand that when they do arise, they can disrupt your experience. If a malfunction affects your bets or calculations, we will promptly investigate the situation and take the necessary steps to ensure fairness. These actions may include:

These actions are not outside the rules, but are our responsibility to you and are aimed at maintaining the integrity of the platform.

We view every glitch as an opportunity to improve our platform. If you encounter any errors, please reach out to our support team and inform us. This allows us to address the issue quickly and restore your gaming experience to normal. Your comfort and trust are our top priorities.

Account Termination

Your experience on the MelBet Mongolia platform is unique, and we strive to make your time with us enjoyable. However, there may be instances where you wish to terminate your account. We aim to make this process as easy and straightforward as possible. In rare cases, we may need to terminate your account under the following circumstances:

1. Serious Violations: This includes using another person’s information, breaching platform rules, or engaging in actions that pose a risk to system security.
2. Long-Term Inactivity: If your account remains inactive for an extended period, we may take action. You will be notified beforehand.
3. Legal Requirements: In some instances, we may be required to terminate your account in compliance with Mongolian legislation.

If you decide to close your account, please review your balance and any active bets, and take the necessary actions. If you require further assistance, our support team is always available to help.

Dispute Resolution and Complaints

Even with the best-crafted terms and conditions, misunderstandings can sometimes arise. In such situations, we believe that dialogue is the key to resolving everything.

If you have a complaint, please provide us with as much detail as possible. This will help us resolve the issue quickly and effectively. If the issue cannot be addressed through standard solutions, we are prepared to seek expert advice or contact the relevant regulatory authorities. MelBet is committed to resolving any issue in a fair and efficient manner. We believe that through mutual respect and open communication, we can reach a fair and satisfactory solution for all parties involved.

Changes and Additions to the Terms

MelBet periodically updates its Terms to keep our services current. Rest assured, any changes are made with your safety and convenience in mind.

• We will provide advance notice of any changes on MelBet.com and MelBet.mn.
• We will ensure you have the opportunity to review and understand the updated terms and conditions.

Please rest assured that we do not make changes to the rules without valid reasons. Any modifications are made solely to improve the clarity and transparency of our services. We encourage you to check this section periodically to stay updated on any changes.