MelBet Privacy Policy

Trust is the cornerstone of our relationship, and we prioritize this principle when handling your personal information. This document is intended to help you understand how we protect your data and explain why it’s important for your peace of mind. Our primary goal is to be transparent and honest, ensuring that you can confidently trust us with your personal information. We are dedicated to maintaining a secure environment where every piece of data you provide is fully protected. We value your privacy as much as we value our own.

Collection of Personal Data

At MelBet, we only collect the information necessary to ensure your security and enhance your experience on the platform. Every piece of data we gather serves a specific purpose, and we are always happy to explain how and why we use it.

Personal Information: Includes your name, date of birth, contact phone number, and email address.
Financial Information: Payment details used for deposits and withdrawals on your account.
Verification Documents: A scanned copy of your passport or ID card to verify your identity.
Technical Information: Includes your IP address, device type, and browser information for system functionality and security.

We collect only the information that is necessary and nothing that is unnecessary. We adhere to the principle that all collection processes must be fair, transparent, and secure.

Purpose of Using Information

The information you provide to us is used solely to deliver services, ensure security, and enhance the platform’s user-friendliness and reliability. We use this information in the following ways:

Manage your account.
Handle payment and betting processes.
Protect and ensure the security of your information.
Prevent the risk of fraud.
To provide you with relevant offers and information.
To comply with laws and regulations.
To improve the performance of our website and applications.
To respond to your questions promptly and clearly.

We value transparency and strive to ensure that your information is used in the best possible way.

Data Transfer to Third Parties

Your personal information will only be shared with third parties when necessary to provide our services, comply with legal requirements, or ensure your security. Additionally, MelBet strictly prohibits the transfer of your information for marketing purposes without your explicit consent.

Data Storage and Protection

We utilize world-class security measures to guarantee the highest level of protection for your personal data. These include:

TLS 1.3: This protocol is used to securely transmit data between your device and our servers, effectively preventing the interception of your information.
AES-256 Encryption: All levels of data storage are encrypted using this advanced standard, commonly used to protect sensitive national information.
Web Application Firewall (WAF): This protective layer blocks any attempted attacks, including phishing and script injections.
SIEM Systems (Splunk, QRadar): These tools enable us to monitor unusual activity and respond swiftly to any suspicious behavior.
Data Isolation: We segment our network and store data in isolated areas, accessible only to authorized systems.

We are committed to keeping your information safe and secure, and we are dedicated to maintaining transparency about our practices.

We take proactive steps to prevent any threats before they arise, always aiming to stay one step ahead. Every technology we use is regularly reviewed and tested, and our team ensures a high level of oversight over all processes.

Rights Related to User Data

Your data is your property, and MelBet respects that. We provide you with full control over how your data is used. Our goal is to handle your data transparently and respectfully, ensuring that you have easy access to manage it.

You have the following rights:

Access Information: Review the data we have stored about you and understand how it is being used.
Rectify Information: Update or correct any outdated or inaccurate information.
Delete Information: Request the removal of data that is no longer necessary.
Restrict Processing: Limit the use of your data in specific circumstances.
Object to Processing: Opt-out of having your data used for purposes such as marketing.

You may exercise these rights by submitting a request to our support team at MelBet Mongolia. We will make every effort to address your request promptly.

Use of Cookies and Similar Technologies

The MelBet platform uses cookies to enhance your experience and make it more intuitive. These cookies help us remember your preferences, speed up page loading, and personalize our services to better meet your needs. Rest assured, the cookies we use are designed solely for your convenience and do not compromise your privacy.

Melbet uses cookies for the following purposes:

To store user preferences.
To analyse and improve website usage.
To display content that is relevant to you.

You can disable cookies by adjusting your browser settings. However, please note that we use cookies to ensure you have the best possible experience on our platform.

Privacy Policy Changes

Our privacy policy may be updated periodically in response to legislative changes or improvements to our services. We will give you sufficient time to review any updates. By continuing to use the platform, you agree to the terms outlined in the revised privacy policy.

Contact Us

If you have any questions or feedback, please feel free to reach out. You can contact us using the following methods:

Email: info-en@melbet.com
Phone: +442038077601
Online chat: Chat section of the website (Melbet.com Melbet mn).

You can also find answers in our FAQ section or submit your question through the contact form. We will do our best to assist you quickly and efficiently.

Updated:Wed, 16 Apr 2025